These terms and conditions exclusively apply to all business relations between the customer and Darling Jane. These terms and conditions relate to the products offered by Darling Jane and purchased by the customer. We reserve the right to revise these terms and conditions at our discretion without prior notice.

 

1. General

1.1 If you disagree with our terms and conditions we do not recommend the use of our service.
1.2 You will be required to accept these terms and conditions every time you transact with Darling Jane.
1.3 We cannot be held responsible for delays out of our control (weather, power outages, equipment failure, and courier or postal service issues).

2. Products

2.1 Prices of products can change without notice.
2.2 The price of our Beauty & Bath products exclude the shipping and delivery cost.
2.3 Darling Jane does not guarantee that all items included on the Online Store are in stock at the time of your order.
2.4 If online store products become temporarily unavailable, Darling Jane will contact the customer by email and hold your order until the product is back in stock.
2.5 For the time being Darling Jane works on the principle of order on demand, this excludes all sale items which will have only a certain limit available.
2.6 Information, drawings, technical data, specifications of weight, measurements and services which are contained in brochures, catalogues, newsletters, adverts, price lists or online directories are of an informational nature.

3. Website and Online Products

3.1 We have done our best to display the colours of our products as accurately as possible.
3.2 Darling Jane cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.
3.3 Darling Jane tries to insure that all information displayed on our website, including description of products and listed prices are accurate and correct at all times.
3.4 Occasionally there may be typographical errors, inaccuracies that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or orders if any information on our website is inaccurate at any time without prior notice (including after you have submitted your order).
3.4 If an error on our website has affected your order, we will notify you about it by email.
3.5 While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable.
3.6 Darling Jane cannot be held liable for cross-browser compatibilities that cause checkout failures.
3.7 We recommend that you browse with Google Chrome, Firefox or Internet Explorer.
3.8 Any delivery estimates given on the website or by email are estimates only.

4. Orders

4.1 Darling Jane will validate your order and details you submit before the order is accepted.
4.2 We need to receive proof of payment before we start getting your order ready for you.
4.3 All orders can be placed through our online store on our website, or email us on info@darlingjane.com with the exact details of the product you want to order.

5. Payment and Transactions

5.1 We reserve the right to refuse any order you place with us.
5.2 The purchase shall be complete only when the payment has been fully processed and
5.3 Darling Jane has received the money for the order.
5.4 Orders shall only be dispatched after the full payment has been received in our bank account.
5.5 Payment details can be found on the order invoice or in the checkout process of your order.
5.6 At this stage we only accept EFT payment made directly into our bank account.
5.7 Payment must be made within 48 hours of placing the order and a proof of payment must be sent to info@darlingjane.com with your order number as a reference number.
5.8 Up to the full payment of any products, the products remain the property of Darling Jane.

6. Delivery

6.1 Delivery shall be conducted by a courier service of our choice.
6.2 The delivery address stated by the customer is definitive.
6.3 Delivery is made to the address stipulated by the customer.
6.4 Darling Jane will take the necessary steps to meet the delivery date set on the order, but may occasionally be affected by factors beyond our control and so cannot be guaranteed.
6.5 Customers will be contacted as soon as an unexpected delay is noticed.
6.6 Delivery time is based on the estimate arrival time of the product(s) in your cart.
6.7 In case of multiple products within one order, your order will be shipped based on the estimate arrival time of the product that takes the longest time to be put together. This is due to the fact that some products take longer to be put together than others.

Please see our Shipping and Delivery Policy for more information on our delivery.

7. Shipping

7.1 Products will be shipped as per the stated shipping times of the particular product ordered.
7.2 It may happen that items in your cart was purchased from different categories. In this case shipping and delivery times will be as per the item in your cart with the longest estimated delivery time.
7.3 Actual shipping times may vary slightly and are an estimation only.
7.4 Shipping shall be conducted by a courier service of our choice.
7.5 Shipping charges will be shown separately on your invoice.
7.6 Our shipping prices can be found on our Shipping and Delivery Policy page.

Please see our Shipping and Delivery Policy for more information on our shipping.

8. Cancellation of orders

8.1 Darling Jane reserves the right to cancel or refuse to fulfil any order we suspect of being fraudulent.
8.2 Once an order has been dispatched, the shipping and handling fee will not be refunded.
8.3 Cancellations requested after 3 working days may be refused, alternatively the following amounts may apply for cancellation at the various stages:
8.3.1 45% of the order price for the cost of the materials used in the order (ingredients, packaging)
8.3.2 80% of the order if the order is cancelled on the day of delivery (before dispatched)

9. Returns/Exchanges

9.1 Returns should be made within 10 working days of receiving your order.
9.2 Please contact us for the Return Address.
9.3 Ensure that the return form requested for the return/exchange is filled in.
9.4 Products eligible for return or exchange may be refunded in the original method of payment.
9.5 A refund will be made 1-5 days after receiving the returned order.
9.6 An exchange/replacement will be sent within 7 days of receiving the returned order.
9.7 Final sale products are not eligible for return or exchange, therefor no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.
9.8 If we are unable to provide you with the desired size we will process a refund to you in the method in which payment was made.

Please see our Return Policy for more information on returns.

10. Incorrect/Damaged/Defective Products

10.1 In the event that the delivered product(s) does not conform our quality guarantee, the customer is entitled to return the product which shall be at Darling Jane’s cost.
10.2 Please notify us of any incorrect/damaged/defective products within 3 days of receipt of the product(s).
10.3 After validation of the defect/damage, Darling Jane will provide either a full or potential refund or a replacement of the product.
10.4 Please email returns@darlingjane.com with a clear photo of the incorrect/damaged/ defective product received along with a description of how the product is faulty.
10.5 If there is a defect on a product Darling Jane will act accordingly.
10.6 Make sure to keep all original packaging.

11. Refunds

11.1 Refunds are offered in the original method of payment.
11.2 Refunds take 1-5 working days to process and are issued after receiving the returned order.
11.3 EFT refunds will take 2-3 working days to reflect in your account due to the bank.
11.4 Please note that shipping fees are not refundable and that there is a R50 re-stocking fee that is deducted from the refund if the return/exchange is due to your fault.

12. Artwork and Copyright

12.1 Darling Jane retains all Copyright© and other rights to services as well as information, images and videos on our website and other social media profiles.
12.2 All designs are Copyright© of Darling Jane.
12.3 Modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Darling Jane.

13. Coupons

13.1 Our coupons are only valid for a set period. The coupon may only be used during the period stated in the conditions of the offer.
13.2 If the customer chooses not to use the coupon during this period, the coupon will expire.
13.3 All our coupons have a unique code.
13.4 A coupon may only be redeemed once, unless stated otherwise.
13.5 Coupons cannot be combined with any of our other offers.
13.6 Coupons are not valid for cash back.
13.7 No refund will be made if the coupon is not used before the expiration date.

14. Competitions

14.1 Darling Jane may run competitions through our website and other channels.
14.2 The prizes offered as well as the competition requirements may change from time to time and will be disclosed during the running of the competition.
14.3 The winners of competitions will be decided by Darling Jane’s full discretion.
14.4 Darling Jane staff and their family members will not be considered for competition winners.


 

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